jilly Privacy Policy

Information We Collect

When you register for a jilly account, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey. All information collected is limited to what is necessary for the purposes described in this policy.

How We Use Your Information

jilly uses the personal information we collect to operate the platform, process your transactions, and deliver the services you have signed up for. Your identity information is used to verify your eligibility to play, comply with age verification requirements, and meet our obligations under Philippine gaming regulations. Financial data is used exclusively to process deposits, withdrawals, and to detect and prevent fraudulent transactions. Technical data is used to monitor platform performance, investigate security incidents, and ensure that our systems remain stable and reliable for all users. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available on the Promotion page. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

Sharing Your Information

jilly does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jilly, our users, or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where required by law.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. Technical logs and session data are retained for shorter periods and are regularly reviewed and purged in accordance with our internal data management schedule. If you request the closure of your account, we will cease using your data for marketing purposes immediately, but we will retain records that we are legally required to keep for the applicable retention period. Once the retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long specific types of data are retained, please refer to our FAQ page.

Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have a number of rights in relation to the personal information that jilly holds about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request through your account dashboard or by contacting our support team at the email address shown in your account settings. You also have the right to correct any inaccurate or incomplete personal data, and to request the deletion of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests promptly and in accordance with the timelines prescribed by applicable law.

Cookies and Tracking Technologies

jilly uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our services. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most used and where improvements can be made, and these are collected in aggregate form that does not identify you personally. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use jilly after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more information about how cookies work and how to manage them, most modern browsers include built-in help documentation.

Security Measures

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the jilly platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with the timelines required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilly account and to keep your login credentials confidential.

Changes to This Policy

jilly reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will publish the updated policy on this page with a revised effective date, and we may also notify you directly via email or an in-platform notification. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Continued use of the jilly platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request the closure of your account. For any questions about this Privacy Policy or how your data is handled, our FAQ page is a good starting point, and our support team is available via the contact details in your account dashboard.