Play Smart, Stay in Control
At jilly, we believe that gaming should always be fun, safe, and within your means. We are committed to providing every player in the Philippines with the tools, information, and support they need to keep their gaming experience healthy and enjoyable. This page explains how we promote responsible gaming and what you can do to stay in control.
Applies to all registered members of jilly. Players must be 21 years of age or older.
Our Commitment
jilly is dedicated to making sure that every player in the Philippines enjoys our platform in a safe and sustainable way. We provide practical tools that put you in control of your gaming activity at all times.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This helps you stick to a budget that works for your lifestyle and income. Lowering your limit takes effect immediately, while increases require a short cooling-off period to protect you from impulsive decisions. We encourage all players to set a deposit limit when they first register.
You can set a maximum session duration so the platform will remind you — or automatically log you out — when your chosen time is up. Taking regular breaks is one of the most effective ways to keep gaming enjoyable rather than compulsive. Our session timer runs in the background and sends you a clear notification before your limit expires. You can adjust your session limit at any time through your account dashboard. Healthy play habits start with being aware of how long you have been playing.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days. During a break, your account will be suspended and you will not be able to log in or place any bets. This feature is designed for players who want a cooling-off period without permanently closing their account. Breaks can be activated instantly from your account settings with no waiting period. We strongly encourage players to use this feature whenever gaming starts to feel less like entertainment and more like a habit.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to give you the protection you need. You will be removed from all marketing communications immediately. If you choose permanent self-exclusion, your account will be closed and your data handled in accordance with our Privacy Policy. Please contact our support team to initiate self-exclusion if you cannot find the option in your account settings.
Reality check notifications pop up at intervals you choose — every 30, 60, or 90 minutes — to show you how long you have been playing and how much you have wagered in that session. These reminders are a simple but powerful way to stay grounded and make conscious decisions about whether to continue playing. You can customise the frequency of reality checks in your account settings at any time. We recommend enabling reality checks alongside session time limits for the most effective self-monitoring experience. Staying informed about your own activity is the first step to responsible play.
jilly strictly prohibits anyone under the age of 21 from registering or playing on our platform, in line with Philippine gaming regulations. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gaming sites. Any account found to belong to a person under 21 will be closed immediately and all funds returned. Protecting young people from gambling harm is a responsibility we take seriously.
Warning Signs
Problem gambling can affect anyone, regardless of how experienced a player you are. Recognising the early warning signs is the most important step toward getting help. If any of the following apply to you or someone you know, we encourage you to use our responsible gaming tools or seek professional support.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Every gaming session should be treated as independent entertainment with its own budget.
If you are using money set aside for rent, food, bills, or other essentials to fund your gaming, this is a serious warning sign that requires immediate attention and support.
Missing work, school, or family commitments because of gaming, or spending significantly more time gaming than you intended, suggests that gaming may be taking an unhealthy priority in your life.
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a strong indicator that your relationship with gaming may have become problematic.
Experiencing restlessness, anxiety, or irritability when you are not able to play, or using gaming as a way to escape stress or negative emotions, are signs that professional support may be beneficial.
Taking out loans, borrowing from friends or family, or selling personal belongings to fund gaming activity is a critical warning sign that requires immediate action and professional help.
Common Questions
Our support team is here for every player in the Philippines. Whether you want to set limits, take a break, or just learn more about staying safe, we have got you covered. Visit our FAQ or get in touch through your account dashboard.